Who is responsible for processing your data?
- Company name: Claimbnb S.L (hereinafter “The Company”)
- Tax ID: B10753515
- Address: Calle Zurbano, 34 – 6 Dr, Madrid, 28010, Madrid
For what purposes will we process your personal data?
The personal data of the data subject will be processed for the following purposes, as applicable:
- Managing registration on the website.
- Managing subscription to the COMPANY’s newsletter about updates and news of interest, which will include promotions, new services, and personalized information tailored to the data subject’s profile.
- Managing, if applicable, the user’s participation in games, promotions, discounts, giveaways, and contests available on the Online Platform.
- Customer service management and back office area.
- Sending satisfaction or quality surveys about products. With this data, we analyze the platform’s usability and user satisfaction to improve the user experience and offer a higher quality service.
- Managing, if applicable, a service provision contract and executing the contracted service, its billing, and collection.
What is the legal basis for processing your data?
THE COMPANY has the following legal grounds for processing your personal data:
For the following purposes, the legal basis for processing the data subject’s personal data will be the
consent of the data subject, if provided:
- Managing website registration.
- Managing subscription to the COMPANY’s newsletter about updates and news of interest, which will include promotions, new services, and personalized information tailored to the data subject’s profile.
- Managing, if applicable, the user’s participation in games, promotions, discounts, giveaways, and contests available on the Online Platform.
For the following purposes, the legal basis for processing the data subject’s personal data will be the
legitimate interest of THE COMPANY:
- Customer service management and service improvement.
- Sending satisfaction or quality surveys about products. With this data, we analyze the platform’s usability and user satisfaction to improve the user experience and offer a higher quality service.
For the following purposes, the legal basis for processing the data subject’s personal data will be the
contractual relationship between the user and THE COMPANY, if such exists:
- Managing, if applicable, a service provision contract and executing the contracted service, its billing, and collection.
Who will we share your data with?
We will not share your personal information with anyone, except to fulfill a legal obligation or if we have your express authorization. In this case, THE COMPANY will expressly inform the user by indicating the identity of the recipients and the purpose of such transfer of personal data.
We will not use your personal data for purposes other than those stated in this privacy policy and in the consent collection forms. Therefore, all data transfers made will be under the protection framework indicated by the Spanish Data Protection Agency or with the user’s express consent and to countries whose security and confidentiality are guaranteed.
Will international data transfers be made?
THE COMPANY does not plan to make international data transfers. If necessary, they will only be made to entities authorized under the US-European Union Privacy Shield agreement (more information:
https://www.privacyshield.gov/welcome), or to entities that have demonstrated compliance with the level of protection and guarantees in accordance with the standards and requirements of the current data protection regulations, such as the European Regulation, or when there is legal authorization for the international transfer.
How long will we store your data?
We will process your data as long as they are necessary for the purpose for which they were collected and for the time required by legal obligations. Additionally, they will be kept to address responsibilities that may arise from the data and any other legal requirement.
Regarding the use of data with your express consent to receive the commercial communications described above, they will be stored until you express your desire to stop receiving promotional activities through the means offered in the communication or through the procedure for exercising your rights described below.
What security measures will we apply?
The WEB guarantees an adequate level of protection, adopting the necessary technical and organizational measures to ensure security and compliance with legal requirements, to avoid the loss, deterioration, unauthorized access, or damage to personal data collected here, thus keeping your data confidential. For this, we apply security measures designed to protect your data, such as HTTPS. We periodically monitor our systems to detect potential vulnerabilities and attacks. However, we cannot guarantee complete security of the information you send us in the event of a breach in one of our physical, technical, or management security measures.
What rights can you exercise?
Once, as a WEB user, you have provided us with your personal data, current legislation allows you, as the data subject, to:
- Request access to personal data relating to the data subject, enabling you to know if we are processing your personal data and access your personal data.
- Request the rectification of data if it is inaccurate.
- Request the deletion of your data, to the extent that they are no longer necessary for the purpose communicated, or if we no longer have the necessary legal basis to continue processing them.
- Request a restriction on processing in certain cases, allowing us to temporarily suspend processing or retain the data beyond the established time if needed.
- Object to the processing of the information you have provided, unless there are compelling legitimate grounds for the processing to prevail.
- Revoke consent for each specific purpose, without affecting the lawfulness of processing based on express consent.
- Request data portability, which will be provided in a structured, commonly used, or machine-readable format.
- File a complaint with the Spanish Data Protection Agency or competent supervisory authority if you believe we have not properly addressed your concerns.
How can you exercise your rights?
We have forms available for the exercise of your rights, which you can request via email or postal mail. If you prefer, you can use the forms created by the Spanish Data Protection Agency or the relevant authority.
These forms must be electronically signed or accompanied by a photocopy of a valid ID.
In the case of representation, you must attach a copy of the representative’s valid ID along with the request.
The forms can be submitted in person, or by sending an email to
info@wp.marosavat.com.
What is the timeframe for resolving the exercise of rights?
We will inform you of actions taken on your request within one month, which may be extended by two more months for especially complex requests, and we will notify you of such an extension within the first month. If we do not address your request, we will inform you, providing a reason for the denial within one month of your submission.
Can the privacy policy change?
The WEB reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as industry practices. In such cases, the Provider will announce the changes introduced on this page with reasonable notice before their implementation.
